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Dream Teams interview: Kirk Arnold, Board Member at Ingersoll Rand

9 min read

What makes a successful business? I sat down with three-time CEO Kirk Arnold to discuss the biggest competitive advantage out there: talent.

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Frontline employee customer service rep

How to handle your customer success team’s hybrid work challenges

11 min read

As businesses have moved to remote and hybrid operations, one nagging problem persists: How do companies navigate the inevitable customer success team challenges?

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Who’s coming back to the office?

5 min read

Who’s coming back to the office? The answer to this question is crucial to making the most of a hybrid world. Here’s why.

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sales leader

A fail-proof process for hiring salespeople

10 min read

Hiring good people is tricky. Hiring good salespeople is even trickier. That’s because sales professionals spend the day being interviewed by prospects and customers. Sales reps are professionally trained interviewers. They know what to say and how to say it to capture your attention.  After interviewing over 3,000 sales professionals for a variety of roles,…

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liminate gender bias in your hiring the predictive index

How to conduct a one-on-one interview: advantages, questions to ask, and traits to look for

6 min read

When it comes time for the one-one-one interview, you’ll want to narrow your focus with the interviewee. That means knowing what behavioral traits you’re looking for in the role, what questions to prioritize, and how to read the body language of the job seeker.

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Post-pandemic team effectiveness starts with self-aware leadership.

4 min read

Wondering how best to navigate today’s hybrid work environment? Here are three ways to get in tune with yourself and those you lead.

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Leaders at every level, including individual contributors

4 min read

Not all managers are leaders and not all leaders are managers.  In my 20 years of professional experience, I’ve: Been an individual contributor (IC) Been on teams filled with leaders Had managers who were leaders Had managers who weren’t Managed a team Though I enjoyed being a manager, I’ve chosen to spend the remainder of…

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How to honor Pride year-round

6 min read

Progress isn’t achieved in just a month. Here’s how to continue to support the LGBTQIA+ community—today, tomorrow, and always.

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How to build a strong and successful team

6 min read

Learn how to build a team that is resilient, impactful, and self-sustaining–in the office or virtually. Get started on your next team today.

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4 steps for leading in a hybrid, post-pandemic world

7 min read

COVID-19 has permanently changed the way we work. Here are four ways to build on past learnings and lead in this new, post-pandemic world.

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Effective team communication: What it is and how to achieve it

5 min read

Effective team communication can be the difference between smooth productivity and total failure to achieve goals as a group. There are nuances to how your organization can benefit from better messaging.

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A manager interviews a customer service employee

Strategic interview questions that actually help you hire

7 min read

How do you use strategic interview questions to make better hires? Adjust your questions based on the role and the candidate, to get them speaking critically—and going off-script.

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How to attract candidates by Reference Profile

7 min read

You know certain behaviors will thrive in an open position. How do you attract the right people? Go by Reference Profile, and advertise accordingly.

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