Looking for a Customer Success Representative? Start with these interview questions.
Let’s say your behavioral target indicates this person should be calm, understanding, personable – but also capable of troubleshooting complex situations. Here are five questions you might ask to hone in on the target candidate:
Looking for a Customer Success Manager? Try these interview questions.
To nail your CSM hire, you’ll need to look beyond just skills and resume. You want to focus on ideal workplace behaviors, and you’ll need to ask the right questions to ensure the person you choose will exhibit those behaviors.
Encourage learning and development by using an employee review template.
Do you need an employee review template? It’s a valuable resource to have on hand, serving as a starting point for reviews and performance appraisals, and guiding first-time managers less accustomed to these pivotal yet tricky conversations.